General Return Policy for I Am Culture Brand, Inc. (“I Am Culture®”)

I Am Culture Brand stands behind the quality of our products and we want you to love every purchase. Within 30 days, if you are unhappy with any product for any reason, we will gladly issue a refund back to the original method of payment. All returned items must be unworn, unwashed, and in new condition to be eligible for a refund. Refunds beyond 30 days will not be accepted. See the details below for more information.

General Returns:

To return a product for any of the reasons below, please contact us at 347-450-3844 or to receive a RETURN AUTHORIZATION # and for further assistance. No return will be accepted without a RETURN AUTHORIZATION #

• I dislike the product

• I ordered the wrong size

• Does not fit as expected

• I received the wrong item

• Other*

More on our Full Return Policy

Exceptions to this Policy

Quality Issues or Defects

If you believe there is a quality issue or defect with any of the I Am Culture Brand products you ordered from us, we may be able to send you a replacement. Share a few photos with our Customer Care team and we will do our best. Defects are handled on a case-by-case basis, outside of this return policy.

Third-Party Returns

I Am Culture Brand does not offer refunds on product purchased through a third-party retailer. If you purchased I Am Culture Brand merchandise through a third-party, please contact that retailer for information on their return policy.

Original Payment Methods

Refunds to the original form of payment will be processed regardless of current bank/credit card account status. If your account is closed or in dispute, please contact your financial institution for information on how these funds will be processed. All credit is issued in USD and may be subject to current exchange rates with your financial institution. I Am Culture Brand is not responsible for any fees assessed by your bank or refund amount discrepancies due to varying exchange rates. Please allow 4 business days from the receipt of your return at our distribution center for a credit to be issued.

Shipping and Handling Fees

Shipping and handling fees, including those to ship items back, are non-refundable. On a case-by-case basis, we will issue a credit for reasonable and customary freight charges if the returned item is defective or incorrect. I Am Culture Brand reserves the right to deny refund of any shipping costs paid on the original order.

Tracking your Return

Return tracking information serves as a receipt of your return and must be maintained by the consumer. I Am Culture Brand reserves the right to deny refund for any returns lost in transit without proper tracking information. Return packages sent to an incorrect address, without a trackable shipping service, or sent Cash on Delivery (COD) will not be processed for refund or returned to you.

We’re Here to Help!

If you are unsure whether your purchase falls under our return policy, or if you need assistance to initiate a return, please contact our Customer Care team at 347.450.3844 or via email at

I Am Culture Brand reserves the right to change our return policy and practices over time. To the extent that our policy changes in a material way, the policy that was in place at the time that you made your purchase will generally govern that transaction.